Privacy Policy


THIS DOCUMENT CONTAINS IMPORTANT INFORMATION THAT YOU SHOULD KNOW BEFORE CONTINUING TO USE OUR SERVICE. BY CONTINUING TO USE COMPETENTUM WEBSITE AND SERVICES, YOU WILL BE DEEMED TO HAVE ACCEPTED COMPETENTUM’S PRIVACY POLICY. Your use of the COMPETENTUM Websites and any services and software provided therein, including any dispute concerning privacy, is subject to this Privacy Policy. By using the COMPETENTUM’s Websites, you are accepting the practices set out in this Privacy Policy. We reserve the right to modify this Privacy Policy at any time by posting the changes on this page. Please check the revision date below to determine if the policy has been modified since you last reviewed it. Your continued use of any portion of the COMPETENTUM’s Websites following posting of the updated Privacy Policy will constitute your acceptance of the changes. This privacy statement was last updated on July 15, 2015. COMPETENTUM Group and its affiliates (collectively, “COMPETENTUM”) has created this privacy statement in order to disclose its information gathering and dissemination practices for its internet websites,, hosted in the United States (collectively, the “Websites”). COMPETENTUM complies with the U.S.-EU and U.S.-Swiss Safe Harbor programs as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from European Union member countries and Switzerland. COMPETENTUM has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To view our certification, please visit As part of our participation in the Safe Harbor programs, we agree to resolve disputes you have with us in connection with our policies and practices through certain EU Data Protection Authorities (“DPAs”). If you feel that COMPETENTUM is not abiding by its posted Privacy Policy or is not in compliant with the Safe Harbor principals, you should first contact COMPETENTUM’s Compliance Manager by email at [email protected]. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact the European Data Protection Authorities’ Safe Harbor Dispute Resolution Program in your member state at: Upon reading this privacy statement, you will be informed regarding the following:

  • (A) what personally identifiable information of yours, or third party personally identifiable information, is collected from you through the Websites;
  • (B) the organization collecting the information;
  • (C) how the information is used;
  • (D) with whom the information may be shared;
  • (E) what choices are available to you regarding collection, use and distribution of the information;
  • (F) the kind of security procedures that are in place to protect the loss, misuse or alteration of information under COMPETENTUM’s control;
  • and (G) how you can access and correct any inaccuracies in the information collected about you.

Questions regarding this statement should be directed to [email protected]. To the extent that anything in Privacy Policy conflicts with an existing written (including electronic) agreement between you and COMPETENTUM regarding use of the Websites or any services and software provided therein, including specific licenses, terms of use, or privacy disclosures relating to such services and software (collectively, “Product Agreements”), the terms of the Product Agreements shall control. If you have any concerns or feel that there are certain problems or issues relating to compliance with the policies outlined in this privacy statement, please submit a report to [email protected].


COMPETENTUM has a strong commitment to providing superior service to all of our customers and visitors of this Websites and particularly respecting your concerns about privacy. We understand that you may have questions about how this Websites collects and uses information and we have prepared this statement to inform you of the privacy principles that govern the Websites (the “Privacy Policy”). We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized this Privacy Policy by major processes and areas so that you can quickly link to the information of most interest to you. The bottom line is that meeting your needs and expectations forms the foundation of everything we do - including protecting your privacy. Personal information on this Website is collected by COMPETENTUM and if after reviewing this Privacy Policy you have any questions or privacy concerns please contact at [email protected].

Changes in Privacy Policy

COMPETENTUM wants you to be always aware of what personal information we collect, how we use it and under what circumstances we disclose it. All personal information, as further described below, that we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of such collection. COMPETENTUM reserves the right to change the Privacy Policy from time to time at its sole discretion, and will notify you of these changes by reasonable means, including by postings on the home page of the Websites. You will be given the opportunity to opt-out. You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy by your continued use of the Websites after such notice has been posted for thirty (30) days with the following exception: if at the time you provide personal information to COMPETENTUM you limit how such information will be used to communicate with you, either by COMPETENTUM or by third parties, COMPETENTUM will not change your preference in this regard without your express consent.

Third Party Websites

COMPETENTUM does not control the information collection and distribution policies on Internet domains other than those Internet domains that are under the control of COMPETENTUM itself. When you are on the COMPETENTUM Website, you may be directed to other sites that are beyond our control. These other sites may independently collect data, solicit personal information, or send their own “cookies” to you. COMPETENTUM is not responsible for any use of the information including click-stream data created when using such third party sites. The Websites may also contain advertising and other links to other web sites. Please be aware that we are not responsible for the privacy practices or content of those other sites. Also, we do not send random marketing emails to personal email addresses. The Websites may contain hyperlinks to external web sites owned and operated by third parties. COMPETENTUM has no control over or association with such third party sites and COMPETENTUM is not responsible for the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by COMPETENTUM. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.

Legal Issues

This Websites may be subject to the laws of various jurisdictions, including the laws of the United States of America, Canada and European Union and other jurisdiction because the access to our Websites may use internet traffic of different jurisdictions, including without limitation the United States of America and European Union. COMPETENTUM will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to COMPETENTUM guests, visitors, associates, or property (including the Websites), or to others. As mentioned above, laws related to personal identifiable information vary by country. For example, personally identifiable information collected in the European Union and its Member States is subject to the EU Directives concerning personal data, privacy and electronic communications, including but not limited to Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector and Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the subsequent legislation adopted in the EU Member States. COMPETENTUM may be required by law enforcement or judicial authorities to provide personally identifiable information to appropriate governmental authorities. If requested by law enforcement or judicial authorities, we will provide this information upon receipt of the appropriate documentation. COMPETENTUM may also provide information to law enforcement to protect its property and the health and safety of individuals as permitted by statute.



The Websites do not collect personally identifiable information from your computer when you browse the Websites and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other personally identifiable information. When you request a page from our Websites, our servers log the information provided in the HTTP request header, JavaScript or similar technical tools, including the IP number, the time of the request, the URL of your request and other information. We collect such information in order to make our Websites function correctly and provide you the functionality that you see on the Websites, as our servers use this information to deliver to you the pages on the Websites. We also use this information to better understand how visitors use our Websites and how we can better tune our Websites, its contents and functionality to meet your needs. Sometimes, we would like to tell you about some of the features, tools and services available through our Website, to provide you with a better user experience. For these purposes, we may use the personally identifiable information in conjunction with your browsing history. However, this information is not shared with third parties without your consent.

Information We Collect

As a visitor to this Websites, you can engage in many activities without providing any personal information as described above in the section Browsing above. In connection with other activities, such as utilizing online software applications or purchasing or downloading any of the products and services available on the Websites, COMPETENTUM may ask you to voluntarily supply us with certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities and/or make any purchases. If you elect to engage in these activities or make purchases, however, COMPETENTUM may ask that you provide us personal information, defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including but not limited to your first and last name, mailing address (including ZIP code), e-mail address, employer, and other personal information. This information may be requested in conjunction with the purchase and registration of our Products or services. In addition, if you choose and upon your modifications of the Product’s settings, your personal information may be transmitted via email to the address provided by you. As noted below, minimum information is requested if you choose to subscribe to product updates. COMPETENTUM may collect personal information as described above of registered users and service subscribers. You may deactivate your personal information by contacting at: [email protected]. When and if you deactivate your personal information, all information stored and maintained as part of your personal information will be deleted from our servers, provided that the information may be retained by COMPETENTUM for archival, backup and record purposes. The security of this information is addressed in the section Securing the Transmission and Storage of Information below. You never have to answer any questions posed by COMPETENTUM, and you can decline this exchange of information at any time. However, if you should choose to withhold requested information, we may not be able to provide you with some of the services dependent upon the collection of this information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity or purchase, you will not be able to engage in that activity or make such a purchase. COMPETENTUM will inform on the mandatory and/or optional character of the requested and/or required information. COMPETENTUM will only share your information with outside parties in ways that are described in this privacy statement or if we are required to do so by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, cooperate with law enforcement agencies, or comply with a legal process served on our Websites and the subsequent legislation adopted in the United States or EU Member States. When you use the Websites, COMPETENTUM or third parties authorized by COMPETENTUM may also collect certain technical and routing information about your computer to facilitate your use of the Websites and its services. When you surf the Internet, your Internet browser (such as Mozilla Firefox or Microsoft Internet Explorer) automatically transmits some information to COMPETENTUM every time you access content on one of our internet domains within the Websites. Examples of such information include the URL of the Web page you were just on (known as the “Refer”), the IP (or Internet Protocol) address of the computer you are using, or the browser version you are using to access our site. All of this information may be collected by COMPETENTUM and used to help improve our offerings to you. We use such data to facilitate and track your use of the Websites and services. COMPETENTUM also uses such environmental variables to measure traffic patterns on the Websites. When you submit personal information to COMPETENTUM through the Websites, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which COMPETENTUM and its affiliates and subsidiaries maintain offices. You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage, and processing of your information may be undertaken by trusted vendors of COMPETENTUM. Such vendors are bound by contract not to use your personal information for their own purposes or provide it to any third parties. COMPETENTUM may establish relationships with various service providers whose services may become available to you from the Websites or from other websites that are linked to the Websites. Typically, these providers would offer services that COMPETENTUM customers might find useful, such as those that can be used in conjunction with COMPETENTUM services and products. In order to use those services, you may be required to provide personal information to the providers. Unless expressly provided to the contrary, personal information that you provide while you are visiting a provider's Websites will be subject to the privacy policy posted on such site, and personal information that you provide while on the Websites in conjunction with a provider's service will be subject to this Privacy Policy. For instances, the credit card information may be entered as part of the filling out the purchase form or registration process is collected by the third parties registration and/or merchant services and subject to their respective privacy policies. You should be aware that our agreements with these service providers often provide that they will share with COMPETENTUM personal information collected from you. In such instances, COMPETENTUM may use this information in a manner consistent with this Privacy Policy.

User Content

The Websites may allow registered users to share certain messages, comments, or content with other users through the Websites’ message board (“User Content”). This User Content shall be made public and COMPETENTUM has no control over use of such User Content by third parties. Accordingly, COMPETENTUM urges you to carefully consider the kind of information you post on the Websites.

User Account

COMPETENTUM encourages all users of the Websites to sign up for user accounts in order to access the full range of features offered by the Websites. When registering for a user account, COMPETENTUM may ask you to provide certain information. Such information may include your name, e-mail, gender, age, and other personally identifiable information. It is completely optional for you to register for a user account or engage in activities requiring a user account.

Updating Your Personal Preferences

You may have access and correct your personal information and privacy preferences by writing COMPETENTUM at: [email protected]. Once you create a user account, you may access, review, update, and otherwise manage your profile information. If you wish to deactivate your user account or change your account information, you can do so by contacting COMPETENTUM at [email protected]с When you deactivate your User Account, some or all of the information stored and maintained as part of your account may be retained by our servers, including the User Content uploaded via the Websites.

Information Relating to Children

The Children’s Online Privacy Protection Act (COPPA) was passed by the U.S. Congress in November 1998. COPPA provides parents with specific rights regarding their children's privacy. For additional information and resources on COPPA, please visit the Federal Trade Commission Web site at The COMPETENTUM Websites and any products or services available on that site are not directed at children under 13 years of age and, therefore, COPPA does not apply. However, we recognize that children under the age of 13 may access the Websites and subscribe to the newsletter, purchase products and services, or download software programs. The collection of information is covered above. Parents and Legal Guardians may request from us to review, delete or stop the collection of the personally identifiable information of their child. You may do so by contacting us at: [email protected].

Securing the Transmission and Storage of Information

COMPETENTUM operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our users. COMPETENTUM takes steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no data transmission over the Internet can be guaranteed secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us or from our online products or services, and you use these services at your own risk. We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and corporate policies regarding protection and use of confidential information. After personally identifiable information reaches COMPETENTUM, it is stored on a server with physical and electronic security features as customary in the industry, including utilization of login/password procedures and electronic firewalls designed to block unauthorized access from outside of COMPETENTUM. Because laws applicable to personal information vary by country, our offices or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the sites covered by this Privacy Policy is processed and stored in the United States and possibly other jurisdictions and also, in other countries where COMPETENTUM and its service providers conduct business. All COMPETENTUM employees are aware of our privacy and security policies. Your information is only accessible to those employees who need it in order to perform their jobs. Your user account password is used to help protect your accounts and personal information. It is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving any site or service to protect access to your information from subsequent users.


How your personal information is used

COMPETENTUM collects your information in order to record and support your participation in the activities you select. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the purchase or service you have selected. If you subscribe to a service or register a product, for example, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. Your personal information is also used to keep you informed about new products, product upgrades, patches, special offers, and other products and services of COMPETENTUM and selected third parties if you have so opted to receive such communications. COMPETENTUM may collect information about the use of the Websites, such as the types of services used and how many users we receive daily. This information is collected in aggregate form, without identifying any user individually. COMPETENTUM may however use this aggregate, non-identifying statistical data in combination with personally identifiable information that you provided to COMPETENTUM for statistical analysis, marketing, or similar promotional purposes. COMPETENTUM recognizes and appreciates the importance of responsible use of information collected on the Websites. Without your consent, COMPETENTUM will not communicate any information to you regarding products, services, and special offers available from COMPETENTUM or its affiliates, although we may find it necessary to communicate with you regarding your use of the services on the Websites. Except in the particular circumstances described in this Privacy Policy, COMPETENTUM will also not provide your name to other companies or organizations without your consent. However, you should be aware that some of your contact information in advertisements and postings may be visible for all other visitors, and we cannot guarantee that someone will not use it for commercial or other purposes or activities.


Our Websites uses “cookie” and “web beacon” technology. “Cookies” are short pieces of data generated by a web server that a website stores on a user’s computer. Certain pages on our Websites may require the use of a cookie for purposes of keeping information you enter on multiple pages together. Cookies also enable us to customize our Websites and offerings to your needs and provide you with a better online experience with us. In addition, cookies are used to:

  • measure usage of various pages on our Websites to help us make our information; more pertinent to your needs and easy for you to access;
  • identify and categorized the internet webpages from which the visitor came to the Websites and observe the browsing patterns; and
  • provide functionality such as online orders, COMPETENTUM’s services and other functionality that we believe would be of interest and value to you.

The types of cookies that we use are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary and are automatically deleted once you leave the Websites. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other websites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with COMPETENTUM. Cookies do not, under ordinary circumstances, corrupt or damage your computer, programs, or computer files. In addition, the service providers we use to serve and host our advertisements, and/or deliver our e-mails, use session and persistent cookies, to track the number of times the Websites is accessed and whether the site was accessed from an advertisement. There are no cookies in the advertisement or e-mail. A cookie is placed on your computer only if and when you click on an advertisement or open the e-mail. The cookie generated from the advertisement or e-mail does not contain any personally identifiable information and will remain on your hard drive until you delete it. You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so may adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our Websites.

Disclosure of Information to Third Parties

COMPETENTUM may use the services of third parties, such as e-mail service providers, purchase, shipping and order processing merchants and marketing companies that act as independent contractors on behalf of COMPETENTUM. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose COMPETENTUM specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personal information to entities outside of the COMPETENTUM’s affiliates for their use without your approval. COMPETENTUM may disclose your personally identifiable information if we believe in good faith that we are required to do so in order to comply with applicable law, a subpoena, or other legal process. COMPETENTUM may also disclose personally identifiable information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating this Privacy Policy, the terms of your agreements with the Company or to protect the safety of our users and the public or under confidentiality and licensing agreements with certain third parties which assist us in developing, operating and maintaining the Websites and its content. In the event that all or substantially all of COMPETENTUM’s stock and/or all or substantially all assets are transferred or sold to another entity, COMPETENTUM may transfer personally identifiable information to the acquiring entity. If, as a result of such a business transition, your personally identifiable information will be used in a materially different manner, you will be given choice consistent with our policy regarding notification of changes.

Choices available to you

You can always choose whether or not to disclose personally identifiable information and that choice will not prevent you from using the Websites. Please note, however, if you should choose to withhold requested information, we may not be able to provide you with some of the services dependent upon the collection of this information and you will be given an opportunity to “opt-in” and make your preference choices for any items that are optional and which are not prerequisite for our rendering such services. You can choose at anytime to opt out of receiving emails from COMPETENTUM or from having your personally identifiable information shared with selected companies. If you want to opt out, you can do so by editing your preferences with respect to email or the sharing of information. If you select to “opt out” we will not, as applicable, share your personal information with third parties or send you emails. However, we may continue to use your personal information for internal purposes, to enhance your user experience or as necessary to administer the site or comply with applicable law. We reserve the right to send a one-time registration confirmation email, and infrequent Service Alert messages to users to inform them of specific changes that may impact their ability to use a service they have previously signed up for, regardless of email contact opt-in status. We also reserve the right to contact you if compelled to do so as part of a legal proceeding or if there has been a violation of any applicable licensing, warranty and purchase agreements. COMPETENTUM is retaining these rights because in limited cases we feel that we may need the right to contact you as a matter of law or regarding matters that will be important to you. These rights do not allow us to contact you to market a new or existing service if you have asked us not to do so, and issuance of these types of communications is rare. When you create a personal account with COMPETENTUM and/or provide your e-mail address and other personal identification information, based on your personal preferences, we may periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. These communications will relate to COMPETENTUM offers and/or the promotions of select, reputable third parties with whom COMPETENTUM has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We may use a third party e-mail service provider to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send COMPETENTUM related e-mail. If you do not wish to receive e-mails with updates and information please unsubscribe by sending email to: [email protected]. In addition, every time you receive an e-mail you will be provided the choice to opt-out of future e-mails by following the instructions provided in the e-mail. . To ensure that your request is honored, you must provide COMPETENTUM with information sufficient for us to accurately identify and access your records. The information we require is the email address you provided to COMPETENTUM when you requested services or products. COMPETENTUM reserves the right to contact you to verify that we have accurately identified your record.


COMPETENTUM takes and addresses its users’ privacy concerns with utmost respect and attention. If you believe that there was an instance of non-compliance with this Online Privacy Policy with regard to your personal information or you have other related inquiries or concerns, you may write or contact COMPETENTUM at email: [email protected]. In your message, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the COMPETENTUM Online Privacy Policy has not been complied with. We will investigate your inquiry or complaint promptly. Please note that if you provide COMPETENTUM with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), COMPETENTUM cannot guarantee that your most recent privacy preference will be honored. Please note that COMPETENTUM does not collect any credit card information unless and until you provide such information in connection with your payment for COMPETENTUM’s paid services. COMPETENTUM will never contact you to ask you for your credit card data or other personal information via e-mail, phone etc. Copyright © 2015 COMPETENTUM, Inc. and its affiliates and licensors. All rights reserved. The Websites and accompanying products and documentation are the copyrighted property of COMPETENTUM and/or its licensors and protected by copyright laws and international intellectual property treaties. COMPETENTUM and related logo, and all related product and service names, design marks and slogans are the trademarks and/or registered trademarks of COMPETENTUM Group or its affiliates. All other product and service marks contained herein are the trademarks of their respective owners. Any use of the COMPETENTUM Group or third party trademarks or logos without the prior written consent of COMPETENTUM Group or the applicable trademark owner is strictly prohibited.